Policies
Shipping
Made to order, then shipped. Production time and transit time are two different clocks and we state both.
Last updated
Two clocks, stated separately
Most shipping complaints come from brands quoting one number that secretly contains two. We split them so you can do the math yourself.
- Production time
- 3 to 5 business days. Your garment is printed and finished to order in-house after you buy it.
- Transit time
- 2 to 7 business days domestically, depending on the service you choose and how far you are from us.
- Total
- Typically 3 to 5 business days plus transit. Add both, and count business days only.
Production time in detail
Orders are produced in the sequence received, 3 to 5 business days from the time payment clears. Business days are Monday through Friday, excluding US federal holidays. An order placed Friday evening begins production Monday.
Production time can stretch during launch weeks, holiday peak, and the days after a design goes unexpectedly viral. When that happens we post the current window on the site and email anyone whose order is affected. We will not let you find out from silence.
Multi-item orders ship complete unless one item is delayed, in which case we split the shipment at our expense rather than hold the whole order.
Methods and rates
| Service | Transit time | Cost |
|---|---|---|
| Standard | 3 to 7 business days | RATE |
| Expedited | 2 to 3 business days | RATE |
| Free standard shipping | 3 to 7 business days | On orders over $XX |
Domestic shipping options. Transit time begins when the label scans, not when you order.
Rates are calculated at checkout before you pay. We ship via USPS and UPS and choose the carrier that serves your address best unless you select a specific service.
Expedited shipping buys faster transit. It does not skip production. If you need something by a specific date, email us before ordering and we will tell you honestly whether it can happen.
Where we ship
We currently ship to all 50 US states, the District of Columbia, and US territories including Puerto Rico. PO boxes and APO/FPO/DPO addresses are supported on standard service.
We do not ship internationally yet. If you are outside the US and want to be told when we do, join the list at the bottom of any page.
Tracking
Every order ships with tracking. You get an email with the tracking number the moment the label is created. That email means production is finished and the package is packed, not that the carrier has it yet.
Tracking often shows no movement for 24 to 48 hours after the label is generated. That is normal and it is the carrier's scanning schedule, not a lost package. If tracking has genuinely not moved in 5 business days, write to us and we will open a carrier trace.
No confirmation email? Check spam, then email mo@numr8logy.com and we will resend it.
Lost, stolen, and misdelivered packages
Once a carrier takes possession, the package is physically out of our hands. It is still our problem to help you resolve, and here is exactly how we handle each case.
- Tracking stalls in transit
- Contact us after 5 business days without a scan. We file a carrier trace. If the trace fails, we remake and reship your order at no cost to you.
- Marked delivered, not received
- Wait 48 hours, since carriers sometimes scan early. Check with neighbors, building staff, and around the property. Then contact us with your order number and we will open a claim.
- Confirmed stolen from your property
- File a police report and send us the report number. We are not liable for theft after confirmed delivery, but we will replace the order at a discount as a courtesy and we will support your carrier claim.
- Delivered to the wrong address by the carrier
- This is a carrier error. We file the claim and reship at no cost to you.
Carrier claims are typically resolved within 7 to 15 business days. We do not make you wait on the claim before we make you whole in the cases above where we said we would reship.
Address accuracy
You are responsible for the address you enter. Please include the apartment, suite, or unit number. Packages sent to an incomplete address that come back to us are handled under the refused and undeliverable section of the returns policy.
Need to fix an address? Email us within 2 hours of ordering. Once a label exists, the carrier controls the package.
Delays outside our control
Severe weather, carrier network backups, natural disasters, and holiday peak volume all cause delays that no shipping policy can override. We will keep you informed and help you file claims, but we cannot refund shipping charges for carrier delays after a package is in the network.
Our shipping obligation to you
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), a seller must ship within the time it advertises, and where no time is stated, within 30 days of receiving a properly completed order.
We state our time, above. If we cannot meet it, the rule requires us to notify you of the delay, give you a revised ship date, and offer you the choice of consenting to the delay or cancelling for a full and prompt refund. We commit to that. If we ever miss our stated window, expect an email from us with a real new date and a one-click way to cancel instead.
How to reach a human
Questions about this policy go to mo@numr8logy.com. We answer within 1 business day on business days. You can also use the contact form.
- mo@numr8logy.com
- Phone
- SUPPORT PHONE NUMBER
- BUSINESS MAILING ADDRESS
Shipping estimates are estimates, not guarantees, except where the FTC rule above applies.