Returns & Refunds

The short version

• •You have 14 days from delivery to request a return.
• •Items must be unworn, unwashed, and in original condition with any tags still attached.
• •Defects, misprints, and wrong items are always on us, and those get a longer 30 day window. Free replacement or full refund, and you never pay to ship those back.
• •Change-of-mind returns: you cover return shipping, we cover the refund.
• •Refunds go back to the original payment method, typically within 5 to 10 business days after we receive the item.

Everything below is the detail behind those five lines. If your situation is not covered here, email mo@numr8logy.com and we will sort it out.

A note on how your order is made

Every NUMR8LOGY garment is made to order. Nothing sits in a warehouse waiting. When you place an order, that specific piece gets printed and finished in-house, in Long Island, New York, by our own production team rather than handed to an anonymous third-party fulfillment service.

Plenty of made-to-order brands use that as a reason to declare everything final sale. We do not. Because production is ours, we can inspect what goes in the box, remake a piece that came out wrong, and stand behind the result. So you get a real return window, not a disclaimer.

Return window

Requests must reach us within 14 days of the delivery date shown on your tracking. Start the request inside that window and you are covered even if the package takes a few more days to physically get back to us.

14 days is a shorter window than some apparel stores offer, and here is the straight reason why. Every piece is made to order rather than pulled from stock, so an unsold return is a garment produced for one specific person. Two weeks is enough time to open the box, try it on, and decide, which is the decision this window is actually for. It is not enough time to wear it out a few times first, and that is deliberate.

Two things soften the edges of that. Anything that is our mistake gets 30 days, not 14, because a print flaw or a bad seam is not something you should have to catch in the first fortnight. And if you are outside the window for an ordinary reason, a trip, a hospital stay, a package sat at a neighbor's, write to us anyway. The window is a policy, not a shutter.

Once a return is authorized, ship it within 14 days of getting the return instructions. Packages that arrive well past that may be refused or issued store credit instead of a refund, at our discretion.

Condition requirements

To be accepted, a returned item must be:

• •Unworn beyond trying it on.
• •Unwashed. A single wash cycle sets the print and permanently changes the fabric hand, so washed items cannot be resold or restocked.
• •Free of odor, including smoke, perfume, cologne, and pet dander.
• •Free of stains, makeup transfer, deodorant marks, and pet or human hair.
• •Complete, with any hang tags or inserts still attached.

We inspect every return. If an item arrives outside these conditions we will photograph it, email you the photos, and offer you the choice of having it shipped back to you at your cost or a partial refund. We do not quietly reject returns without telling you why.

What is not returnable

• •Personalized items. Anything printed with a name, a specific birth date, or other text you supplied is made only for you and cannot be resold. These are final sale except when defective. Personalization, where offered, is clearly labeled as final sale on the product page before you add it to the cart.
• •Gift cards and digital products.
• •Final sale items, which are labeled as such on the product page and on your receipt at the time of purchase.
• •Items returned without an authorized return request. We cannot match an unannounced package to an order.

How to start a return

1. 1Email mo@numr8logy.com with the subject line "Return" plus your order number, or use the contact form and pick Returns as the topic.
2. 2Tell us the order number, which item or items, and the reason. If the item is damaged or misprinted, attach two photos: one of the full garment and one close-up of the problem.
3. 3We reply within 1 business day on business days with a return authorization number and the return address.
4. 4Pack the item securely, write the return authorization number on the outside of the package, and ship it to the address we provide.
5. 5Send us the tracking number. Keep proof of shipment until your refund posts.

Who pays return shipping

We do not charge restocking fees. Ever. If you paid for expedited shipping on the original order, that upgrade is refunded only when the return is our fault.

Exchanges

Sizing is the most common reason people write in, so we keep exchanges simple. Start an exchange the same way you start a return and tell us the size you want instead.

Because everything is made to order, we begin producing your replacement as soon as the exchange is approved rather than waiting for the original to physically arrive. That usually saves a week. We ask that you ship the original back within 14 days. If it has not reached us 30 days after the replacement ships, we may charge the original payment method for the second garment.

If the size you want is unavailable, we will refund you in full instead. Check the size guide before ordering and email us if you are between sizes. We would rather answer a fit question than process a return.

Refund timing and method

Refunds are issued to the original payment method through Square, our payment processor. We cannot refund to a different card, a different person, or as cash.

We email you when the refund is submitted. The last leg is your bank's clock, not ours. If ten business days pass after our confirmation email and you still see nothing, contact your bank first, then forward us what they tell you and we will chase it with the processor.

Original shipping charges are refunded only when the return is our fault. Taxes are always refunded in proportion to the refunded merchandise.

Damaged, defective, or wrong items

This is the part in-house production actually earns its keep. If a garment arrives with a print flaw, a fabric defect, a bad seam, or is simply the wrong item, we fix it at no cost to you and we do not make you argue about it.

Report it within 30 days of delivery with two photos. That is deliberately longer than the 14 day change-of-mind window, because our mistakes are not on your clock. We will either remake and reship the piece or refund it in full, your choice. You will not pay for the replacement, the replacement shipping, or the return shipping, and in most cases we will not ask you to send the flawed item back at all.

Normal wear, damage from washing against the care instructions, alterations, and ordinary print softening over years of wear are not defects. Care instructions are on the FAQ and printed on the garment tag.

Cancellations and address changes

Because production starts quickly, cancellations are only guaranteed within 2 hours of placing the order. Email mo@numr8logy.com with your order number and the word "Cancel" in the subject. After that we will still try, and if the piece has not gone to print we will usually catch it.

Address changes work the same way: the sooner you tell us, the better. Once a package has a tracking number the carrier controls it and we cannot reroute it.

Refused and undeliverable packages

A package refused at the door or returned to us as undeliverable is refunded for the merchandise value only. Outbound shipping and any carrier return fee are deducted. If you want the order reshipped instead, we will invoice the new shipping cost.

Undeliverable almost always means an incomplete address, so double-check your apartment or unit number at checkout.

Before you file a chargeback

Please email us first. A chargeback locks the order into a bank process that takes 60 to 90 days, and we lose the ability to just fix the problem. Almost every dispute we have seen would have been a same-week remake if the customer had written in. mo@numr8logy.com reaches a person, not a queue.

If you do not recognize a charge, check for the descriptor on your statement before disputing it, then contact us and we will identify the order for you.

How to reach a human

Questions about this policy go to mo@numr8logy.com. We answer within 1 business day on business days. You can also use the contact form.

Email

mo@numr8logy.com

Phone

SUPPORT PHONE NUMBER

Mail

BUSINESS MAILING ADDRESS